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Sales Representative

Täkt Saddlery Inc.

PURCHASE POLICIES

NO REFUNDS ON BESPOKE ORDERS, EXCHANGES ONLY

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30% RESTOCKING FEE ON CANCELLED ORDERS

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ALL SALES FINAL

ON STOCK ITEMS

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WARRANTY

5 Year Limited Tree Warranty*

2 Year Limited Warranty

on Workmanship and Materials

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Warranty excludes damage due to neglect, misuse, mistreatment, and normal wear and tear.

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*Applies to Saddles purchased from 4.1.20 onward. All Saddles purchased 3.31.20 and before carry a 2 Year Limited Tree Warranty

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PLEASE NOTE:

As saddle storage environments are varied and a horse's shape is affected by riding activity/inactivity, Täkt recommends regular assessment and management of saddle fit for optimal performance.

Täkt Saddlery, Inc.

Loaner Saddle™ Program

Terms and Conditions: 

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The Täkt Loaner Saddle™ Program terms are as follows: 

1. Seller may allow Buyer to use a Täkt Loaner Saddle™ while Buyer’s Bespoke Saddle is on order;

2. Loaner Saddle™ shall be returned to the Seller in the same condition as when delivered, less normal wear and tear;

3. Buyer shall pay Seller for all damage to or loss of the Loaner Saddle™;

4. Buyer is liable for the full retail value of the Loaner Saddle™.

If Buyer fails to return the Loaner Saddle™ to Seller, fails to pay for all damage to or loss of the Loaner Saddle™, or fails to take delivery of the Bespoke Saddle within 30 days after notice of order fulfillment, the Buyer will be deemed to have purchased the Loaner Saddle™ in lieu of the Bespoke Saddle and the Bespoke Saddle will remain the property of Täkt Saddlery, Incorporated.  All of Buyer’s funds used to pay for the Bespoke Saddle will be considered collateral for the Loaner Saddle™. 

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Click HERE for Täkt Loaner™ Policy PDF

Täkt Saddlery, Inc.

Trial Saddle Policy

Terms and Conditions:  

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1. Täkt Saddlery, Inc., offers Buyer a five-day trial period on saddles, which begins the day after Buyer receives saddle.

2. Only one (1) saddle at a time will be allowed out on trial to Buyer.

3. Full payment of saddle, plus applicable taxes, is required for all trials.

4. Buyer must notify Seller withinthe five-day trial period with one of the following four decisions:  Buyer is purchasing the Täkt trial saddle; Buyer is purchasing Bespoke Täkt saddle and converting trial saddle to Loaner Saddle™ (see Täkt’s Loaner Saddle Program); Buyer is purchasing Bespoke Täkt saddle and returning trial saddle to Seller (not keeping as Loaner Saddle™); Buyer is not purchasing a Täkt saddle and is returning trial saddle to Seller.

5. If Täkt Saddlery and/or their Sales Representatives are not notified of Buyer’s decision withinthe five-day trial, on the sixth day, the trial saddle will be considered purchased by Buyer. This sale will be deemed complete and final. No Exceptions.

6. All Buyer trial saddles not being purchased or converted to Loaner Saddles™ (see above) MUST be shipped back to Täkt Saddlery immediately following the five-day trial. Return Shipping cost is $75.00 and will be at the Buyer’s expense. This will be deducted from any applicable refunds due Buyer. Täkt Saddlery will provide Buyer with a return shipping label. Additional items shipped with Buyer’s saddle (covers, etc.), must be returned with the saddle or the full retail price of additional items will be deducted from any applicable refund owed Buyer. It is the Buyer’s responsibility to protect saddle with proper packaging to ensure shipping will not cause damage to saddle. The saddle must be cleaned.

7. Refunds will be provided to the Buyer’s credit card, less shipping expenses and required charge-backs for damaged or missing items. Please allow five (5) business days for the credit to be processed; the credit may take a few additional days to appear on Buyer’s statement.

8. The Buyer is responsible for safe keeping of the saddle until it is returned to Täkt Saddlery, or to our Sales Representative. If trial saddle is lost or stolen, the Buyer is responsible for the full purchase price. If saddle is damaged or blemished, Buyer will be responsible for repair or depreciation costs, whichever is less. Examples of damage include but are not limited to: blemishes, scratches, stains, dings, dents, excessive wear on any part of the saddle, torn leather or a broken tree. Any saddle returned with damage so extreme as to make it unsaleable, will become the property of the Buyer at the full purchase price. The trial saddle should be stored safely in a climate-controlled environment, free from animals that may create gnawing or clawing damage. Please ride only in breeches. Use only clean saddle pads to keep saddle free of sweat marks. Do not apply cleaning products of any kind, just warm water with a non-abrasive cloth. Keep saddle out of inclement weather. Only store on padded saddle racks. Click HERE for Täkt Trial Policy PDF.

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